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Trained virtual assistants who follow your process

GoHighLevel VAs, admin assistants, customer support agents, appointment setters and social media assistants, working to written procedures and reporting what they did each day.

The short answer

What does a virtual assistant do for a small business or agency?

A virtual assistant is a remote professional who handles recurring tasks such as managing inboxes, updating a CRM, answering customer messages, booking appointments or scheduling social posts. Our assistants work to written procedures, use your tools under their own logins and send daily summaries, on hourly, part-time or full-time plans.

Assistant roles
5
Hourly from
$20 per hour
Plans
Hourly, part-time, full-time
Reporting
Daily summary

Assistants trained for the work you need covered

Every assistant is vetted, trained on your tools and processes, and reports on their work every day. Start part-time and scale up when it is working.

From $20/hr billed monthly

GoHighLevel VA

Get a dedicated or part-time VA trained in GoHighLevel to handle the daily work inside your account, from replying to conversations and updating pipelines to building workflows, funnels and snapshot deployments for agency clients.

  • Conversations inbox management
  • Workflow building and edits
  • Pipeline and opportunity updates
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From $20/hr billed monthly

Admin Assistant

Hand off inbox management, scheduling, data entry, document preparation and the many small tasks that fill your week to a trained, vetted remote assistant who reports on their work every day.

  • Email inbox management
  • Calendar and scheduling
  • Document preparation
Explore admin assistant
From $20/hr billed monthly

Customer Support VA

Give your customers prompt, consistent answers by email, live chat and phone, handled by a trained remote assistant who works inside your help desk, follows written procedures and knows when to pass an issue to you.

  • Email ticket support
  • Live chat coverage
  • Phone support
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From $20/hr billed monthly

Appointment Setter

A trained remote setter calls and texts your inbound leads soon after they come in, qualifies them with your script, books suitable prospects into your GoHighLevel calendar and follows up when people miss their appointment.

  • Speed-to-lead calls
  • SMS and email follow-up
  • Qualifying scripts
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From $20/hr billed monthly

Social Media Assistant

A trained remote assistant plans and schedules your posts, creates on-brand graphics in Canva, replies to comments and messages, and sends a simple monthly report, so your social presence stays consistent without taking over your week.

  • Monthly content calendar
  • Post scheduling
  • Canva graphics
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Why teams choose us for this

The way we work matters as much as what we build.

Work runs on written SOPs

We document each recurring task as a step-by-step procedure, so quality does not depend on memory and coverage is easier to arrange.

Matched to the role

Assistants are placed by skill set, such as GoHighLevel, support or appointment setting, rather than assigned to whatever is available.

Daily communication

You receive a short end-of-day summary of completed tasks, open items and questions, so you always know where things stand.

Sensible access controls

Assistants use individual logins with the permissions their tasks need, and access can be removed by you at any time.

Support from an account manager

An account manager checks in on quality, handles scheduling and arranges a replacement if an assistant is not the right fit.

Which tasks should I hand to a virtual assistant first?

Start with tasks that repeat often, follow a predictable pattern and take time away from work only you can do. Good first candidates include replying to routine inquiries, confirming appointments, updating contact records, tagging leads, scheduling social posts and preparing simple reports. These are easy to document and easy to check, so you can build trust quickly and see results within the first weeks.

Keep tasks that depend on your judgment, authority or relationships, such as pricing decisions, complaints or partnerships, until the assistant has settled in. A useful exercise is to list everything you did last week and mark each item as repeatable or judgment-based. The repeatable list usually becomes the first draft of the assistant's daily routine, and we turn it into written procedures together. Those procedures are reviewed with you before the assistant works from them.

How do hourly, part-time and full-time VA plans compare?

Hourly plans suit businesses with irregular work, such as occasional CRM updates or a few hours of inbox support each week, and are billed monthly for time tracked. Part-time plans give you a dedicated assistant for about 20 hours per week, which suits most small businesses and agencies starting out. Full-time plans cover about 40 hours per week for ongoing workloads.

The best choice depends on consistency more than volume. If tasks arrive every day, such as new leads needing a quick reply, a dedicated part-time or full-time assistant gives faster responses and better continuity. If tasks come in bursts, hourly is usually more economical. You can move between plans as your needs change, and we will suggest a change if your usage points to one.

  • Hourly: flexible, tracked time with a monthly minimum
  • Part-time: about 20 hours per week, dedicated assistant
  • Full-time: about 40 hours per week, dedicated assistant

Frequently asked questions

Straight answers to the questions people ask us most. If yours is not here, ask us directly.

Which virtual assistant roles do you offer?

We offer five roles: a GoHighLevel virtual assistant for CRM and platform tasks, an admin assistant for inbox, calendar and document work, a customer support assistant for tickets, chat and email, an appointment setter who contacts and books leads, and a social media assistant who schedules content and manages engagement. Each role has its own training focus and pricing.

How quickly can a virtual assistant start?

Most assistants can begin after a short onboarding period in which we confirm tasks, set up access and write or review procedures. The exact timing depends on the role and on how quickly logins and documentation are ready. We give you an expected start date during scoping and confirm it once access has been arranged.

Will I have the same assistant every day?

On part-time and full-time plans, yes. You get a dedicated assistant who learns your business, tools and preferences. On hourly plans, we aim to keep the same assistant each month where possible. When your assistant is on planned leave, the written procedures allow a trained backup to keep core tasks running.

What time zone do your virtual assistants work in?

We schedule assistants to overlap with your business hours, with US Eastern, Central, Mountain and Pacific time zones all available. Some roles, such as appointment setting or customer support, often benefit from extended or evening coverage. We agree working hours in writing before the assistant starts so you know when to expect responses.

How do I communicate with my virtual assistant?

Most clients use Slack, email or a project tool such as ClickUp or Asana for assigning tasks and asking questions. Your assistant sends a summary at the end of each working day listing what was completed, what is pending and anything that needs your input. Short video calls can be scheduled for onboarding or when a process changes.

Is there a trial period with a new virtual assistant?

Part-time plans include a two-week trial period so you can see how the assistant works with your tools and procedures. If it is not working, we discuss what needs to change or arrange a different assistant. Full-time plans include a replacement if the assistant is not a fit. Exact terms are written into your agreement before work starts.

Can a virtual assistant work inside my existing tools?

Yes. Assistants work in your own accounts, such as GoHighLevel, Google Workspace, Microsoft 365, help desk software or social media schedulers, using individual logins you create for them. That keeps your data in your systems and gives you an audit trail of what was done. We avoid shared passwords wherever the tool supports separate users.

What happens if my workload changes from month to month?

You can change plans as your needs change. If you are regularly using more hours than your plan includes, we will suggest moving up. If work has dropped, moving to a smaller plan or hourly support is fine. We ask for notice before a change so we can adjust schedules fairly for the assistant and keep your coverage uninterrupted.

Ready when you are

Book a free 30-minute call. We will look at what you have, tell you what we would change, and give you a fixed quote. No pressure, no jargon.