Terms of Service

Agreement

By using https://getcustomerservices.com or buying services from Getcustomerservices, you agree to these terms. A signed proposal or statement of work for your project takes priority over these terms where they differ.

Quotes and scope

Every project starts with a written quote describing the scope, price and timeline. Work outside that scope is quoted separately before it starts. Prices on this website are in US dollars and may change, but the price in your accepted quote is fixed.

Payment

• One-time projects and snapshots are invoiced as described in the quote, usually with a deposit before work starts.
• Monthly services, including support, care plans and virtual assistants, are billed in advance each month and can be cancelled with 30 days' notice unless your agreement says otherwise.
• Third-party fees, such as the GoHighLevel subscription, phone, SMS, email and domain costs, are paid by you directly to those providers.

Your responsibilities

You agree to provide accurate information, timely feedback and the access we need. You are responsible for the content you ask us to publish, for having consent to message your contacts, and for complying with the laws that apply to your business, such as TCPA, A2P 10DLC, CAN-SPAM, HIPAA or advertising rules for your profession.

Ownership

Once paid in full, you own the deliverables made specifically for you, including website code, content and configured workflows. Snapshots are licensed for use in your own accounts; resale rights are described on each snapshot page or in your agreement. We may reuse general know-how and non-confidential techniques.

Third-party platforms

We are independent and not affiliated with HighLevel Inc. or other platforms we work with. We are not responsible for outages, feature changes or pricing changes made by those providers, although we will help you adapt where we can.

Results

We do our work carefully and to a professional standard, but we do not guarantee specific rankings, traffic, leads or revenue, which depend on many factors outside our control.

Liability

To the extent permitted by law, our total liability for any claim is limited to the amount you paid us for the service in question in the three months before the claim. We are not liable for indirect or consequential losses.

Contact

Questions about these terms: hello@getcustomerservices.com.