Clients feel overwhelmed by the sidebar
A new client logs in and sees a long list of features, many of which they will never use. They do not know where to start.
GoHighLevel Menu Customization That Makes the Platform Simple for Clients
We rename, reorder and hide sidebar items, and add custom menu links to your dashboards, training and tools, so each client sees a clean menu built around how they actually work.
- Agencies onboarding non-technical business owners
- SaaS-mode agencies offering different plan levels
- Agencies with a reporting dashboard or portal to link from GHL
Available this month
What you get
- Menu audit and plan
- Renamed menu items
- Reordered navigation
- Hidden features
- Custom menu links
Typical turnaround
3-7 business days
Applies to
Agency and sub-accounts
The short answer
Menus and Navigation, explained simply
GoHighLevel menu customization means changing the left sidebar that users see in a sub-account. It includes renaming items, reordering them, hiding features a client does not use and adding custom menu links to dashboards, training, forms or other tools. The result is a simpler, branded navigation that clients learn faster.
- Typical turnaround
- 3-7 business days
- Applies to
- Agency and sub-accounts
- Method
- Settings, menu links and CSS
- Starting price
- $397
Sound familiar?
These are the problems that usually bring people to us. If two or more apply, this service is worth a closer look.
GHL labels do not match your service
Terms like Opportunities or Sites may not match how you describe your service, which creates confusion during onboarding.
Important tools are hard to find
Your reporting dashboard, training videos and support form live outside GoHighLevel, so clients need separate bookmarks to reach them.
Clients click into areas they should not touch
When automation, settings and builder menus are visible, curious clients sometimes change things that break their own setup.
What is included
Everything below is part of the work, written into your quote, and handed over with notes so you are never locked in.
Menu audit and plan
A review of which features each client type uses, with a recommended menu order and naming plan.
Renamed menu items
Sidebar labels changed to match your service language, such as Leads instead of Opportunities, where possible.
Reordered navigation
Most-used items moved to the top so clients reach conversations, contacts and calendars first.
Hidden features
Unused menu items hidden through user permissions and, where needed, styling, to reduce clutter.
Custom menu links
New sidebar links to your reporting dashboard, client portal, training library, help center or booking page.
Embedded pages
Custom menu links set to open inside GoHighLevel where possible, so clients do not leave the platform.
Role-based permissions
User roles configured so admins, staff and limited users each see the menus that fit their job.
Change log
A written record of every menu change, so you know what was done and can repeat it for new clients.
How the work runs
A clear path from first call to handover. You always know what is happening, what we need from you, and what comes next.
- 1 Day 1-2
Review how clients work
We look at your client types, the features each uses and the questions they ask most often about finding things.
- 2 Day 2-3
Menu plan approval
We send a simple outline of the new menu for each client type, including names, order and custom links.
- 3 Day 3-6
Configure and style
We set up custom menu links, user permissions and any styling needed for renaming or reordering, on a test account first.
- 4 Day 6-7
Test and roll out
We log in as each user role to confirm the menu works as intended, then apply it to live sub-accounts.
Before and after
What changes in your day-to-day once this is done properly.
Area
Before
With Getcustomerservices
Sidebar length
Before: Every GHL feature visible
With Getcustomerservices: Only the tools each client uses
Menu labels
Before: Generic platform terms
With Getcustomerservices: Words that match your service
External tools
Before: Separate bookmarks and emailed links
With Getcustomerservices: Custom links inside the sidebar
Accidental edits
Before: Clients can open automations and settings
With Getcustomerservices: Restricted by role and hidden menus
New client setup
Before: Menus adjusted by memory each time
With Getcustomerservices: Documented, repeatable configuration
What you can expect
Faster onboarding
Clients see a short, clearly labeled menu and can find their way around with less hand-holding.
Fewer accidental changes
Hiding areas a client should not edit reduces the chance of broken workflows or settings.
Everything in one place
Custom menu links bring your dashboards, training and support into the platform clients already use.
Who this is for
- Agencies onboarding non-technical business owners
- SaaS-mode agencies offering different plan levels
- Agencies with a reporting dashboard or portal to link from GHL
- Niche agencies that want industry-specific menu labels
- Agencies that have had clients break automations by accident
- Teams creating a repeatable setup for every new sub-account
Simple, fixed pricing
Clear prices, agreed before work starts. If your project needs something different, we will quote it in writing first.
Menu Cleanup
A cleaner sidebar with your most-used tools first.
$397 one-time
- Menu audit and plan
- Hide unused items with permissions
- Up to 3 custom menu links
- One user role configuration
- Change log
Custom Navigation
Renamed, reordered and role-based menus with custom links.
$897 one-time
- Everything in Menu Cleanup
- Renamed and reordered menu items
- Up to 10 custom menu links
- Separate menus for up to 3 user roles
- Embedded dashboard or portal link
- 30 days of post-launch fixes
Navigation Maintenance
Keeps renamed and reordered menus working after GHL updates.
$97 per month
- Checks after GoHighLevel updates
- Fixes for menu styling or order changes
- Adding or updating custom links on request
Prices in USD. GoHighLevel subscription, phone, SMS and email usage are billed by HighLevel directly and are not included.
How do you add custom menu links in GoHighLevel?
GoHighLevel includes a custom menu links feature in the agency settings. It lets you add new items to the sidebar that point to any web address, such as a reporting dashboard, training library, help center or client portal. You choose an icon and a name, and decide which sub-accounts see each link. Links can open in a new tab or, for many pages, inside the GoHighLevel interface.
Opening a page inside GoHighLevel depends on whether that page allows embedding. Some websites block it for security reasons, in which case the link opens in a new tab instead. We test each link and adjust settings so clients get the smoothest experience possible, and we can pass helpful details such as the account ID to your dashboard so it opens on the right client.
Can you rename or reorder the GoHighLevel sidebar?
Some changes are available through GoHighLevel settings, and others need custom CSS or a small script. Hiding menu items is best done with user permissions, because it is supported by GoHighLevel and also blocks access, not just the visible link. Renaming and reordering standard menu items usually relies on styling or scripts applied through the agency custom code settings.
Because those changes depend on how GoHighLevel builds its sidebar, a platform update can occasionally undo a renamed label or change the order. Nothing breaks functionally when this happens, as the menu still works with its default name. Our maintenance plan checks for this after updates and restores your custom navigation quickly.
- Hiding items: user permissions (most reliable)
- New links: built-in custom menu links feature
- Renaming and reordering: custom CSS or scripts
Which menu items should agency clients see in GoHighLevel?
It depends on what the client does in the platform. A local business that only answers leads and books appointments usually needs conversations, contacts, calendars, opportunities and perhaps reputation or reviews. They rarely need automation, sites or settings, and hiding those reduces both confusion and the risk of accidental edits.
Clients who manage their own marketing may need email, social planner and forms as well. We usually recommend two or three menu profiles based on client type, with custom links to your reporting dashboard and help resources added to all of them. Starting simple and adding items on request tends to work better than showing everything from day one.
Frequently asked questions
Straight answers to the questions people ask us most. If yours is not here, ask us directly.
Can I hide menu items from clients in GoHighLevel?
Yes. The most reliable method is user permissions, which both hide the menu item and block access to that feature for that user. You can set permissions per user in each sub-account. For finer control, such as hiding an item for everyone in certain accounts, we can add styling, but permissions should always be the first layer.
Will renamed menu items change back after a GoHighLevel update?
Occasionally, yes. Renaming standard items relies on custom code that targets the current sidebar structure. If GoHighLevel changes that structure, a label may revert to its default name until the code is updated. The menu keeps working normally. Our maintenance plan checks for this after updates and fixes it, usually within a business day.
Can a custom menu link open my reporting dashboard inside GHL?
Usually, yes. If your dashboard allows itself to be embedded, the custom menu link can display it inside the GoHighLevel interface so clients never leave the platform. Dashboards we build are set up to support this. Some third-party tools block embedding, in which case the link opens in a new browser tab instead.
Can different clients see different custom menu links?
Yes. When creating a custom menu link, you choose which sub-accounts it appears in. That lets you show a reporting link only to clients on a certain package, or a niche-specific training library only to clients in that industry. We document which links go to which accounts so the setup is easy to manage.
How many custom menu links can I add?
GoHighLevel allows a good number of custom menu links, more than most agencies need. In practice we recommend keeping it to a handful per client, because a long sidebar defeats the purpose of simplifying navigation. Grouping related resources, such as training and support, behind one link to a help page often works better.
Do menu changes affect what my agency team sees?
Only if you want them to. Permissions and many styling rules can be set so agency admins still see the full menu while clients see the simplified version. This means your team keeps full access for setup and support, without needing to switch settings back and forth when helping a client.
Can menu icons be changed?
Icons for custom menu links can be chosen when you create them. Changing icons on standard GoHighLevel menu items requires custom styling and is possible in many cases, though it adds to maintenance. We usually recommend matching custom link icons to the existing style so the sidebar looks consistent.
Can the same menu setup be applied to new sub-accounts automatically?
Agency-level custom code and many custom menu links can apply to all or selected sub-accounts, so new clients inherit them. User permissions are set per user, so we document the exact settings and can include them in your onboarding checklist or snapshot setup process, making every new account consistent.
Talk to us about Menus and Navigation
Book a free 30-minute call. We will look at what you have, tell you what we would change, and give you a fixed quote. No pressure, no jargon.